Sapa Vietnam

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CONDITIONS
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TERM OF USE

www.sapa-vietnam.com is the registered website powered by Explorer Tours Co, Ltd, a legal travel Vietnamese company and being operated under the law of tourism, Internet law and other relating laws and regulation of Vietnam’s government.
- All information on this site is up to date due to the agent changes of prices without any notice.
- Any visitor to this website with any purpose such as searching for information, enjoying photos, looking for holiday packages… has to accept the terms and conditions of the site.
- Copying information, photos, design… without our agreement is considered “violation”.

CONDITIONS

1 – Questions and inquiries:

Any question or inquiry within or relating to our products and traveling to Sapa and in Vietnam such as weather, local information, hotels, tours, airlines… are welcomed and can be send to us via our email address……………. , by fax…. or even phone…... A member of sapa-vietnam.com team will reply within 24 hours in spite of holidays.

2 – Reservation and confirmation

A. How to make reservation:
In order to make reservation, please provide us with below details:
+ Personal information: Full name; Date of birth; Passport number; Nationality of all members;
An urgent contact phone number.
+ Trip or service information: Name/code of the trip, holiday package or services and Departure date of the trip.

B. Confirmation
- After receiving your reservation details, we shall check availability of all services you have requested and will confirm as soon as possible by reply email if all the requested package and relating services available.
- In cases of unavailability of certain services, We shall reply as soon as possible with our alternative suggestion and in this case we need your solution as soon as possible for fast processing of your reservation due to the developing situation of tourism & services industry in Vietnam, especially in the peak season.

3 - Guaranty booking & Payment

A. Deposit:
- Right after receiving the final confirmation from us, you will need to secure all services booked for the trip. A deposit of 30% of the total cost is requested to guarantee all bookings (some of the trip or service migh ask for full paid depending on travel period).
- For reservations and bookings made less than 30 days before departure date of the trip, full payment should be requested in some cases, especially for hotel reservation and train ticket booking.
- Deposit or full payment can be made by credit card, telegraphic transfer or bank account transfer to our company’ account in Vietnam and will be advised and chosen at convenience. Transferring fee will be paid by clients.

B. Full payment:
- Final payment will be made by USD cash or credit card at our sales office or at your hotel in Hanoi after arrival.
- Payment by credit card will be subjected to 3% for bank fee.

4 – Cancellation:
- Cancellations should be made officially by email or fax to us at above email or fax and cancellation fee is as below:
+ Total deposit or full payment fee will be refunded for cancellation 20 days before departure date of the trip.
+ Total deposit or full payment fee will be charged for cancellation less than 20 days before departure date of the trip(no refund)
+ Transferring fee will be charge when refunding the deposit or full payment fee of the trip.

5 – Children Policy:
- Children under 2 years old enjoy free of charge.
- Children from 3 years to under 6 years old pay 40% of the adult rate.
- Children from 6 years to 12 years old pay 75 of the adult rate.

6 – Insurance:
- The cost of all the trips are not included insurance.
- It is strongly advised to have your personal insurance arranged before starting your trip.

7 – Liability:
- Explorer Tours is a travel company and acting as a intermediary between travelers and local service providers such as hotels, transport companies, airlines… as such Explorer Tours will not be liable for any blame of luggage losses, incidence and accidence caused by the third parties.
- However in such cases, Explorer Tour Vietnam is always at your side to protect your legal interests according to Vietnam’s laws and international regulations
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