TERM OF USE
is the registered website powered by
Explorer Tours Co, Ltd, a legal travel Vietnamese company
and being operated under the law of tourism, Internet law
and other relating laws and regulation of Vietnam’s
- All information on this site is up to date due to the agent
changes of prices without any notice.
- Any visitor to this website with any purpose such as searching
for information, enjoying photos, looking for holiday packages…
has to accept the terms and conditions of the site.
- Copying information, photos, design… without our agreement
is considered “violation”.
1 – Questions and inquiries:
Any question or inquiry within or relating
to our products and traveling to Sapa and in Vietnam such
as weather, local information, hotels, tours, airlines…
are welcomed and can be send to us via our email address…………….
, by fax…. or even phone…... A member of sapa-vietnam.com
team will reply within 24 hours in spite of holidays.
– Reservation and confirmation
How to make reservation:
In order to make reservation, please provide us with below
+ Personal information: Full name; Date of birth; Passport
number; Nationality of all members;
An urgent contact phone number.
+ Trip or service information: Name/code of the trip, holiday
package or services and Departure date of the trip.
- After receiving your reservation details, we shall check
availability of all services you have requested and will confirm
as soon as possible by reply email if all the requested package
and relating services available.
- In cases of unavailability of certain services, We shall
reply as soon as possible with our alternative suggestion
and in this case we need your solution as soon as possible
for fast processing of your reservation due to the developing
situation of tourism & services industry in Vietnam, especially
in the peak season.
- Guaranty booking & Payment
- Right after receiving the final confirmation from us, you
will need to secure all services booked for the trip. A deposit
of 30% of the total cost is requested to guarantee all bookings
(some of the trip or service migh ask for full paid depending
on travel period).
- For reservations and bookings made less than 30 days before
departure date of the trip, full payment should be requested
in some cases, especially for hotel reservation and train
- Deposit or full payment can be made by credit card, telegraphic
transfer or bank account transfer to our company’ account
in Vietnam and will be advised and chosen at convenience.
Transferring fee will be paid by clients.
- Final payment will be made by USD cash or credit card at
our sales office or at your hotel in Hanoi after arrival.
- Payment by credit card will be subjected to 3% for bank
- Cancellations should be made officially
by email or fax to us at above email or fax and cancellation
fee is as below:
+ Total deposit or full payment fee will be refunded for cancellation
20 days before departure date of the trip.
+ Total deposit or full payment fee will be charged for cancellation
less than 20 days before departure date of the trip(no refund)
+ Transferring fee will be charge when refunding the deposit
or full payment fee of the trip.
– Children Policy:
- Children under 2 years old enjoy free
- Children from 3 years to under 6 years old pay 40% of the
- Children from 6 years to 12 years old pay 75 of the adult
- The cost of all the trips are not
- It is strongly advised to have your personal insurance arranged
before starting your trip.
- Explorer Tours is a travel company
and acting as a intermediary between travelers and local service
providers such as hotels, transport companies, airlines…
as such Explorer Tours will not be liable for any blame of
luggage losses, incidence and accidence caused by the third
- However in such cases, Explorer Tour Vietnam is always at
your side to protect your legal interests according to Vietnam’s
laws and international regulations.